Hotel Reception | Skill Details

Job ID

MRWSA17

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Job Description

The Hotel Reception program at World Skills Academy provides students with the essential skills to excel in the hospitality industry. As the first point of contact for guests, hotel receptionists play a key role in shaping guest experiences, enhancing hotel reputation, and driving repeat business. This program prepares students to deliver exceptional guest services, manage reservations, handle guest inquiries, and efficiently oversee check-ins and check-outs.
Students will gain expertise in customer service, communication, problem-solving, and cash handling, with a focus on creating a welcoming atmosphere for guests. The curriculum also covers the use of computer systems for reservations, guest services, and administrative tasks, as well as handling special requests and resolving any issues that arise during a guest's stay.

Skills Involved

• Guest welcome and check-in/check-out procedures
• Reservation management and customer service
• Effective communication and interpersonal skills
• Handling guest inquiries and providing local tourist information
• Computer literacy and use of hotel management software
• Cash handling and processing payments
• Professional conduct, grooming, and etiquette
Graduates of this program will be well-equipped to work in a variety of hospitality settings, from large hotel chains to boutique accommodations, contributing to the smooth operation and success of any hotel.

Career Opportunities

• Hotel Receptionist
• Front Desk Supervisor
• Guest Services Manager
• Reservations Agent
• Concierge

Role Summary

This program is perfect for individuals who enjoy helping others, have excellent communication skills, and thrive in fast-paced, customer-facing roles. It’s ideal for those looking to build a career in hospitality, whether in guest services, hotel management, or tourism. If you are passionate about delivering outstanding customer experiences and contributing to the success of a hospitality business, this skill is for you.